The terms for buying from Awdesh Performance Hub: online, over WhatsApp or at our store. In short: genuine parts, fitment checked before dispatch, prices include GST, free cancellation before dispatch, and a 3-day replacement for size, colour or manufacturing issues.
1. About us
This website is operated by Awdesh Performance Hub, a sole proprietorship owned by [Proprietor's full name] (GSTIN [GSTIN]), SD Academic, Sitanath Banerjee Lane, Shibpur, Howrah, West Bengal 711103 (“we”, “us”). By using the site or placing an order you agree to these terms. If you don't agree, please don't use the site.
2. Products, fitment and descriptions
We sell genuine motorcycle parts, accessories and riding gear from the brands listed on the site. Many parts are specific to a motorcycle's make, model and year. We check fitment for the bike you tell us about before we dispatch, and we'll contact you if a part needs to change.
Photos are for illustration and may differ slightly from the product supplied (for example in colour, packaging or a model-year revision). Brand names and logos belong to their respective owners.
Fitment information we give is based on manufacturer data and the details you provide. If the bike details you give us are wrong or incomplete, we can't be responsible for a part not fitting.
3. Prices and payment
Prices are in Indian Rupees (₹) and include GST. Delivery charges, if any, are shown at checkout before you pay. Products marked “Price on request” are quoted individually, and a quote is valid for the period we tell you.
You can pay online through Razorpay (UPI, cards, netbanking, wallets) or choose cash on delivery / pay at the store where offered. Online payments are processed by Razorpay; we never see or store your card or bank details.
If a price on the site is clearly wrong because of an error, we'll contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.
4. Orders
Your order is a request to buy. It's accepted when we confirm it (by phone, WhatsApp or email) after checking fitment and availability. We may decline or cancel an order, for example if a part is unavailable, doesn't fit your bike, or the order looks fraudulent. If we cancel an order you've paid for, you get a full refund.
You can cancel free of charge before your order is dispatched. See Returns & Cancellations for details.
5. Delivery and pickup
We deliver across India or you can collect from our Howrah store. Timelines and charges are described in Shipping & Delivery. Please check your parcel when it arrives and tell us about any damage within 3 days.
6. Replacements and returns
We offer a 3-day replacement for wrong size, wrong colour or manufacturing defects. We don't accept change-of-mind returns. The full policy is on the Returns & Cancellations page.
7. Installation and warranty
We can fit parts at our workshop. Labour is quoted separately and agreed with you before work starts. Parts fitted elsewhere are fitted at your own risk; incorrect installation can damage the part or your motorcycle and may affect the manufacturer's warranty.
Products carry the manufacturer's warranty, on the brand's own terms. We'll help you make a warranty claim with the brand or its Indian distributor.
Some performance parts (such as certain exhausts) may not be approved for road use or may affect your vehicle's registration, emission compliance or insurance. Using them in line with the law is your responsibility.
8. Our responsibility to you
We're responsible for the products we sell and for providing our services with reasonable care and skill. To the extent the law allows, we're not liable for indirect or consequential losses, and our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
9. Using the website
Don't misuse the site, for example by trying to break its security, scraping it, or placing fake orders. The site's design, text and photos (other than brand material) belong to us and may not be copied without permission.
10. Governing law and disputes
These terms are governed by the laws of India. If we can't resolve a complaint together (see the grievance contact below), disputes are subject to the courts at Howrah, West Bengal, without affecting your right to approach a consumer commission.
11. Contact and grievances
Questions about an order: WhatsApp or call +91 80133 75381, or email [email protected].
Grievance Officer: [Grievance Officer's name], [email protected], SD Academic, Sitanath Banerjee Lane, Shibpur, Howrah, West Bengal 711103. We acknowledge complaints within 48 hours and aim to resolve them within one month.
We may update these terms; the version on the site when you order applies to that order.