How Awdesh Performance Hub collects and uses your personal data. In short: we use your details to handle your orders and fitment, payments go through Razorpay, and we don't sell your data or track you with ads.
1. Who we are
Awdesh Performance Hub (a sole proprietorship of [Proprietor's full name]), SD Academic, Sitanath Banerjee Lane, Shibpur, Howrah, West Bengal 711103, decides how your personal data is used on this website and in our store. This policy follows the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
2. What we collect
- Order details: name, mobile number, email, delivery address, the products you buy and your order history.
- Your motorcycle: make, model and year, and any notes you add, so we can check fitment and book installation.
- Payment status: whether a payment succeeded and its reference. Card, UPI and bank details are handled by Razorpay; we never see or store them.
- Messages: what you send us on WhatsApp, phone or email.
- On your device: the site stores your cart reference, the bike you selected in the parts finder, and your light/dark theme choice in your browser's local storage. We don't use advertising or analytics trackers.
3. How we use it
- To process, confirm, deliver and support your orders, including fitment checks.
- To arrange installation and warranty claims.
- To reply when you contact us.
- To keep accounts and meet GST and other legal obligations.
- To prevent fraud and keep the site secure.
5. How long we keep it
We keep order and invoice records for as long as tax law requires, and other data only for as long as we need it for the purposes above. You can ask us to delete data we're not required to keep.
6. Security
The site uses encrypted connections (HTTPS), access to our systems is restricted, and payments run on Razorpay's PCI-DSS compliant platform. No system is perfectly secure; if a breach affects you, we'll tell you and the authorities as the law requires.
7. Your rights
You can ask to see the personal data we hold about you, correct it, have it erased, or withdraw consent you've given. You can also nominate someone to exercise these rights for you. Contact us below; we may need to verify your identity first.
8. Contact and grievances
Grievance Officer: [Grievance Officer's name], [email protected], SD Academic, Sitanath Banerjee Lane, Shibpur, Howrah, West Bengal 711103. We acknowledge requests within 48 hours and aim to resolve them within one month. If you're not satisfied, you can complain to the Data Protection Board of India.
We may update this policy and will show the date of the latest version at the top of this page.