Free cancellation before dispatch. A 3-day replacement for wrong size, wrong colour or manufacturing defects. For anything else, talk to us.
1. Cancelling an order
You can cancel free of charge any time before your order is dispatched (or, for store pickup, before you collect it). Message or call us on +91 80133 75381 with your order number.
Once an order has been dispatched it can't be cancelled; the replacement policy below applies after delivery.
2. 3-day replacement
We replace a product if, within 3 days of delivery or pickup, you tell us that it:
- is the wrong size,
- is the wrong colour, or
- has a manufacturing defect.
We don't accept returns for change of mind, or for parts that don't fit because of incorrect bike details provided at the time of ordering.
3. How to request a replacement
- Contact us within 3 days on WhatsApp (+91 80133 75381) or at [email protected] with your order number.
- Send clear photos or a short video showing the issue and the product's packaging.
- Keep the product, its original packaging, tags, manuals and accessories. For size or colour issues the product must be unused and not installed.
- We'll confirm the replacement and arrange pickup, or you can bring it to the store. We send the replacement once we've received and checked the original.
4. Special circumstances
If your situation isn't covered above (for example, a replacement isn't available), contact us and we'll review your case individually.
5. Refunds
When an order is cancelled before dispatch (by you or by us), or when we agree a refund in special circumstances, we refund the full amount paid to your original payment method.
Online refunds are issued through Razorpay; your bank usually credits them within 5–7 working days. Cash-on-delivery orders cancelled before dispatch need no refund as nothing has been paid.
6. Warranty after the replacement period
After 3 days, defects are handled under the manufacturer's warranty on the brand's own terms. We'll help you make the claim.